S T O R E  P O L I C Y 

Placing an Order

You will have a chance to verify the information during checkout, if no changes are required proceed to "Place Order". You will also receive an email confirming that your order has been received, and a follow-up email with a proof of your design. If confirmed at this point your order will be shipped.  


Due to the nature of custom orders, once the order has been shipped or picked-up there is no returns/refund, no exchange, and no store credit offered on such items.

Placing an Order by Phone or Through Our Social Media Pages

If you need immediate assistance, have a rush order, or would rather not order online, you may call us with your information at 1-519-802-7486 or visit us at @shopitzybitzy on Instagram and Facebook



Tax charges are based on applicable provincial and harmonized sales tax rates based on the location of our head office in Ontario. Sales tax will also be applied to the shipping charges. If you return an item for a refund, you will also receive a refund for the sales tax. However, you will not receive a refund for the tax you paid on the shipping of that item, as the shipping charges are nonrefundable once an item has been shipped. If you have questions about your invoice, please call/text us anytime at 1-519-802-7486


Tax Exempt 

If you're an individual who qualifies for a tax exemption, please contact us.

To adhere to our tax laws, we must verify some information before a purchase can be placed without tax.

Payment Methods

- Credit / Debit Cards

- Offline Payments