Shipping & Returns

SHIPPING

Actual delivery times and costs are subject to change. they are based on Canada post’s shipping rates and subject to outside vendor shipping charges

FREE over $40 Shipping

Free Shipping is valid for purchases of $40 or more in the same order. Eligible customers must select the FREE SHIPPING option at the checkout. Not valid on international shipments.

Domestic orders shipped via FREE SHIPPING typically arrive in seven to ten business days. Please allow up to fourteen business days for shipments to remote locations.

 

RUSH SHIPMENT

Rush delivery is available on any order within Ontario at a rate set by canada post. Please contact us if you require a rush order of 1-3 days. 

 

LOCAL PICKUP 

Local pickup is available at 2 location, Brantford and Woodstock Ontario. Pick ups are done Thursday/Friday and Saturday unless otherwise agreed upon. 

 

INTERNATIONAL SHIPMENTS

For international shipments choses the regular shipping fee and if rates differ you will be notified and reimbursed or charged. 

 

RETURN & EXCHANGES

For any returns please contact us at 1-519-802-7486 or email us at shopitzybitzy@hotmail.com with subject line RETURN. 

Here is a list of eligible return items and reasons. 

-customized item with an incorrect spelling/wording that was different from the confirmation proof sent prior to shipping.

-Items which are damaged or defective upon arrival. 

-Sale items cannot be returned or exchanged.

-Items cannot be returned to the pickup locations without prior contact.

-We want you to absolutely love what you ordered, but if something isn't right, please let us know as soon as possible and we can help make it right! If that means sending you another color, a new size or an entirely new style. (unless items are personalized)

 

CHANGES & CANCELLATIONS

If you would like to cancel or change your order, please call/text 1-519-802-7486 as soon as possible. We will do everything we can to accommodate your request. But please keep in mind we make items custom and once the final proof has been confirmed we make and ship in a timely manner. Therefore, we cannot change or cancel an order once it has been shipping. Please refer to our returns policy for information on returning or exchanging items you have ordered.